Refund & Return Policy

At MostlyUnique.com, our goal is to bring thoughtfully selected toys, school essentials, and everyday items that add value and happiness to your life. We deeply appreciate your trust in us and take every order seriously, from careful packaging to timely dispatch.

To ensure clarity and a smooth shopping experience for everyone, we’ve outlined our policy below.

1. Our Dispatch & Delivery Promise

Every product at MostlyUnique.com is carefully checked, securely packed, and dispatched with care. Once an order has been dispatched, it is generally considered complete, as it has already entered the delivery process.

We kindly encourage you to review product descriptions and details before placing your order. If you ever need help choosing the right product, our team is always happy to assist before purchase.

2. Support in Case of Transit Damage

While we take every precaution, we understand that issues can occasionally occur during transit. If you receive an item that appears to be damaged at the time of delivery, please don’t worry — we are here to support you.

To help us resolve this quickly:

  • Please inform us within 24 hours of delivery

  • Share an unboxing video, including the outer packaging

This helps us understand the issue better and assist you fairly.

3. How We Resolve Such Situations

Once we review and verify the damage:

  • We will gladly arrange a replacement of the same product, subject to availability

  • If a replacement is not available, we will work with you to offer a suitable alternative solution

Our aim is always to find a fair and reasonable resolution for our customers.

4. About Returns & Refunds

As our products are dispatched with care and many items are meant for personal or school use, returns or refunds are not typically offered once an order has been dispatched.

This approach allows us to maintain quality, hygiene, and fairness for all our customers. We truly appreciate your understanding in this matter.

5. Items That Cannot Be Returned

For hygiene, safety, and quality reasons, certain items are not eligible for return, including:

  • Stationery and school supplies

  • Bottles, tumblers, and lunch boxes

  • Toys that have been opened or used

  • Products marked as Non-Returnable on the product page

6. Order Cancellations

If you need to cancel an order, please reach out to us before it is dispatched. Once the order has been handed over for delivery, cancellation may not be possible.

7. We’re Here to Help

Your satisfaction matters to us. If you have any questions, concerns, or need guidance before placing an order, please feel free to contact us — we’ll be happy to assist.

📧 Email Support: imostlyunique@gmail.com
🕒 Support Hours: [11:00 AM – 8:00 PM]

8. Policy Acceptance

By placing an order with MostlyUnique.com, you acknowledge and agree to this policy. Thank you for your trust and for choosing to shop with us.

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